faqs

Yes. Everything we sell is brand new, and it arrives in its original packaging.

Of course. Email contact@natashaliving.com with the product name and your question — sizes, materials, assembly, anything — and we will get back to you.

The photos show the product you will receive. Colours can look slightly different from one screen to another, so if an exact shade matters to you, ask us before ordering.

Nothing. Standard shipping is free on every order to the United States and the United Kingdom, with no minimum spend.

The United States and the United Kingdom. We do not ship to other countries at the moment.

Orders are processed within 1–2 business days and then take 2–4 business days in transit, so expect delivery within 3–6 business days. The same times apply to US and UK orders. Full details are in our Shipping Policy.

We email you a tracking number as soon as your order is dispatched. Tracking can take 24–48 hours to show its first scan.

Yes, as long as the order has not been dispatched yet. Email us with your order number and the correct address.

Yes. You can return any item within 30 days of delivery, whether it is defective or not, as long as it is new and unused, with its original packaging. See our Return & Refund Policy.

No. A prepaid return label is included in your package, so returns are free. There is no restocking fee either.

Yes, within the same 30-day window. Email us with the item you would like instead and we will confirm it is available.

We process approved refunds within 5 days of receiving your return, back to your original payment method. Your bank may take a few days more to show it.

Email us with your order number and photos. We will replace it or refund you in full — see Warranty & Replacement.

The payment methods available for your order are shown at checkout before you pay. Payments are handled by our payment processor over an encrypted connection, and your card details are never stored on this website.

When you place your order. If we cannot fulfil it for any reason, we refund you in full straight away.

Yes, at any point before it is dispatched. Email us with your order number and we will cancel it and refund you in full.

Tell us what you are looking for through our Business Inquiries page and we will reply.