Thirty days to return or exchange, a free prepaid return label in every parcel, and no restocking fee — for orders delivered in the United States and the United Kingdom.

Last updated: 24 September 2026

The short version

You can return any item within 30 days of delivery, whether it is defective or you have simply changed your mind. A prepaid return label is included in your package, so returning it is free, and there is no restocking fee. Exchanges are accepted too, and approved refunds are processed within 5 days.

Where this policy applies

This policy applies to every order delivered in the United States and the United Kingdom. The terms are identical in both countries.

What you can return

  • Defective and non-defective items — you do not need a reason to return something.
  • Return window: 30 days from the day your order is delivered.
  • Condition: items must be returned new — unused, in the condition you received them, with the original packaging and any parts, accessories and instructions.
  • Method: returns are made by mail, using the prepaid label supplied in your package.

How to make a return

  1. Email contact@natashaliving.com with your order number, the item you are returning, and whether you would like a refund or an exchange.
  2. Pack the item securely, ideally in its original packaging.
  3. Attach the prepaid return label from your package and drop the parcel off with the carrier.

If you no longer have the label, email us and we will send you another one free of charge.

Return shipping and fees

  • Return label: included in the package, prepaid and free to use.
  • Return shipping cost: none — we cover it, whatever the reason for the return.
  • Restocking fee: none.

Exchanges

We accept exchanges within the same 30-day window. Tell us which item you would like instead and we will confirm it is available before you send anything back. If the new item costs less we refund the difference; if it costs more we send you a secure payment link for the balance. Your exchange ships free.

Damaged, defective or wrong items

If an item arrives damaged, does not work as described, or is not what you ordered, email us with your order number and photos. We will send a replacement or refund you in full — your choice — and the return is free using the label in your package. See our Warranty & Replacement page for details.

Refunds

Once your return arrives and has been checked, we process your refund within 5 days, back to your original payment method. Your bank or card issuer may take a few extra days to show it on your statement.

Because shipping is free both ways, your refund is the full amount you paid for the returned item.

Cancelling an order

You can cancel an order for a full refund at any time before it is dispatched — email us with your order number. Once it has been dispatched, the 30-day return policy above applies instead.

Contact us

Email is our preferred contact method and the quickest way to reach us about an order, a product or a return.