What shipping costs, where we deliver, and how long your order takes to arrive.

Last updated: 24 September 2026

What shipping costs

Standard shipping is free on every order to the United States and the United Kingdom, with no minimum spend. The price you see on the product page is the price you pay for the item — no shipping charge is added at checkout.

Every order travels by our Standard Shipping service. We do not currently offer a paid express option.

Where we ship

We deliver to addresses in the United States and the United Kingdom. The same free shipping and the same delivery times apply to both countries.

We do not ship to other countries at the moment, so checkout will only accept a delivery address in the US or the UK.

Processing and delivery times

  • Shipping serviceStandard Shipping — free
  • Processing time1–2 business days
  • Transit time2–4 business days
  • Total delivery time3–6 business days
  • Delivers toUnited States & United Kingdom

Processing time is how long it takes us to prepare and dispatch your order. Transit time starts once the parcel has been handed to the carrier. Business days are Monday to Friday, excluding public holidays; orders placed at a weekend or on a holiday start processing on the next business day.

Transit times are carrier estimates and can occasionally be affected by weather or network delays outside our control. If that happens we will keep you informed.

Tracking your order

When your order is dispatched we email you a tracking number. Tracking can take 24–48 hours to start showing scans.

If your tracking has not updated for two business days, or your parcel has not arrived within the delivery window above, email us and we will follow it up with the carrier for you.

Delivery address

Please check your delivery address carefully at checkout. If you spot a mistake, email us straight away — we can correct it at any point before the order is dispatched.

Each order ships to a single address. To send items to different people, place a separate order for each address; shipping is free on all of them.

Damaged or missing parcels

If your order arrives damaged, or tracking shows it as delivered but you have not received it, email us with your order number (and photos of any damage) as soon as possible. We will arrange a replacement or a refund.

Returns

You have 30 days from delivery to return an item, and a prepaid return label is included in every parcel. Full details are in our Return & Refund Policy.

Contact us

Email is our preferred contact method and the quickest way to reach us about an order, a product or a return.